Narrator Subprocessors

### Modified: Oct 17, 2022

To support delivery of our services, AI Narrator, Inc. (“Narrator”) uses service providers that may store and process Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the  or superseding written agreement between Customer and Narrator (the "Agreement").

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# Third-Party Subprocessors

Narrator may use the following Subprocessors to host Customer Data, provide infrastructure that helps with delivery of our Services, or perform other functions related to the Narrator Service. Prior to engaging any third party Subprocessor, Narrator performs diligence to evaluate their privacy, security and confidentiality practices.

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### Narrator Infrastructure Subprocessors

_These are the only subprocessors used to process data from Customer's Data Warehouse:_

| **Entity**                    | **Subproccessing Activity**                              | **Country** |
|---------------------------|------------------------------------------------------|---------|
| Amazon Web Services, Inc. | Cloud Service Provider                               | USA     |
| Google, Inc               | User Authentication and Google Sheets Integration    | USA     |

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### Narrator Platform Subprocessors

| **Entity**                    | **Subproccessing Activity**                              | **Country** |
|---------------------------|------------------------------------------------------|---------|
| Cloudflare, Inc.          | Web Application Firewall, DNS, Web and Media Hosting | USA     |
| LogRocket                 | Error Tracking / Monitoring                          | USA     |
| Sentry                    | Error Tracking / Monitoring                          | USA     |
| Auth0                     | User Authentication                                  | USA     |
| WorkOS                    | User Authentication                                  | USA     |
| Honeycomb                 | Infrastructure and Application Monitoring            | USA     |
| Wildbit, LLC (Postmark)   | Email communications                                 | USA     |
| SendGrid                  | Email communications                                 | USA     |
| Vercel                    | Application Hosting                                  | USA     |
| LaunchDarkly              | Feature Flag Management                              | USA     |

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### Narrator Business Operations and Customer Support Subprocessors

| **Entity**                    | **Subproccessing Activity**                              | **Country** |
|---------------------------|------------------------------------------------------|---------|
| Help Scout PBC            | Customer support ticketing system                    | USA     |
| Slack Technologies, Inc.  | Customer communication tool                          | USA     |
| Fivetran, Inc.            | Data pipeline                                        | USA     |
| 5X Data LLC            | Data pipeline                                        | USA     |
| Segment, Inc.             | Data pipeline                                        | USA     |
| Salesforce                | CRM                                                  | USA     |

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# Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.

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